Mission

Our clients develop and market innovative products that often "do not speak for themselves". Yamagata Europe provides the interface to enable our clients' customers to work with these products. This is just one way in which we contribute towards efficiency for the end user and lower support costs for the product's creator.

Quality Policy

At Yamagata Europe, we experience and understand customer satisaction through quality services as the fundamental success factor. The achievement of the best possible customer satisfaction and its constant improvement are our most important objectives. We dedicate ourselves to provide high quality linguistic solutions and exceed our customers’ expectations at every stage. Perception is reality in today’s world and the perception of our service is said to be the only true measure of our performance. As a market leader and developer of tools and workflows for measuring quality, we strongly believe these market perceptions can be benchmarked against objective and measurable quality metrics based on industry standards.

Our commitment to quality is not only a company policy but even more a personal and individual challenge at Yamagata, every one of our employees is a professional who displays accountability and responsibility towards every project undertaken. These professionals make the difference, every day.

Quality Goals

At Yamagata Europe we measure quality during the process based on the kaizen principle of “the next process is the customer”. All checking and QA data are logged in our different Quality Management Systems. We also log and measure all customer queries and complaints and translate these inputs in quality results. The set target for both the print and translation divisions are less than 3,4 PPM.